"Your Monogram Store" stands behind our products and guarantees your satisfaction. Your Monogram Store promises to deliver high-quality products in excellent condition.
Return Policy
Personalized Items
All sales are final on Personalized Items. Personalized items are considered "Special Order" items as each is custom made to your specifications. No refunds or returns are permitted.
Please give your details for personalization very carefully. Your order will be engraved exactly as specified on your order. Traditional monograms are done in the order of First, LAST, Middle/Maiden initials with the center letter (Last name initial). All monograms will be done in this style unless you specify otherwise. Please give monograms in the order they are to appear - First, LAST, Middle/Maiden initials.
Example: Elianna Victoria Brown's monogram would appear as EBV and you would list initials for monogramming in this order.
Order sizes carefully as personalized items cannot be returned.
Non-Personalized Item
Items that are not personalized can be returned for a store credit within 14 days of receipt. Please follow instructions for returns listed below.
Defective or Damaged Items
Damaged or defective items must be reported within 72 hours of receipt to qualify for a replacement. Personalized items that are received damaged or defective will be replaced with an identical item only once the original item has been returned. We do not accept returns due to silver allergies. Please follow the return instructions below.
Instructions for Returns
1. Contact Customer Service at info@yourmonogramstore.com
or call 770-650-1616.
2. Provide us with your name, order number, the item you would like to return and the reason for the return.
3. We will issue a return authorization number. Include this number with your return and write this number on the outside of your package. Any package sent back without this return number clearly marked on the outside of the package will not be accepted.
Returned merchandise must be received within 14 days of return authorization approval and it must be received in its original condition. We are not responsible for lost, damaged or delayed returns. Please make sure to package your return securely and properly. Items damaged in transit during return are customer's responsibility.
Return merchandise with RMA number to:
Rose n
Your Monogram Store
(print RMA number here)
P.O. Box 70001
Marietta, GA 30068
Note: A 50% restocking fee will apply to any returns that do not comply with these guidelines.
Shipping
We promise to process your request in a timely manner. Once personalized orders have begun processing, we cannot accept any changes. Shipping fees are non-refundable. Customer assumes all costs in shipping returns. An additional shipping fee will apply to all orders returned due to invalid or incorrect shipping address.
If you have any questions about our items please email info@yourmonogramstore.com or call 770-650-1616 before ordering.
We guarantee first-class customer service.
Your Monogram Store is committed to making you happy. If you have any questions or concerns regarding our products or services, please contact us at 770-650-1616, or e-mail info@yourmonogramstore.com . We will respond to or acknowledge your inquiry within one business day.
We guarantee your security.
Every time you shop with Your Monogram Store, you are backed by our security guarantee. When you are shopping at Your Monogram Store, you are shopping on our secure server, which encrypts all of your personal information, including name, address and credit card number. All credit card transactions made on the Your Monogram Store Web site are protected using industry standard SSL Security. All Your Monogram Store credit card transactions are cleared through our secure servers that are protected from fraud with a certificate from VeriSign.
To view certificate information in Windows Internet Explorer: While in our secure order area, right-click on the bottom portion of one of our checkout pages and select the Properties item. In the Property Sheet window that appears, select the Certificates button to see certificate information. Please note: the Macintosh version of Internet Explorer does not support this functionality.
To view certificate information in Netscape Navigator: While in our secure order area, right-click (control-click on the Macintosh) on the bottom portion of one of our checkout pages and select the Page Info item.
We are so confident that your information cannot be compromised as a result of shopping at Your Monogram Store, we guarantee your protection in the event of unauthorized interception and use of your credit card. If you think your credit card has been compromised as a result of shopping at Your Monogram Store, please contact your credit card provider immediately. Most banks either cover all charges, or limit your liability to $50. We guarantee that if your card was compromised as a result of shopping at Your Monogram Store and your bank does not cover all charges, we will compensate you for the amount of your liability, up to $50.
